Apple handles charges, renewals, cancellations, and refund decisions for Sysana subscriptions purchased in the App Store. UniVanta LLC can troubleshoot the app and entitlement display, but cannot directly reverse an Apple charge or promise an outcome on Apple’s behalf.
Apple handles the transaction.
Sysana uses StoreKit. The App Store purchase screen shows the localized price, currency, selected monthly or annual billing period, and renewal terms before confirmation. Sysana currently offers no free trial. Payment is charged to the Apple Account used for purchase. Apple’s Media Services terms, billing practices, and mandatory local law govern the transaction.
Stop future renewal in your Apple Account.
Open System Settings, select your Apple Account, choose Media & Purchases, then Subscriptions; or use the Manage Subscription link inside Sysana. Cancel before Apple’s renewal deadline. Access normally continues until the current paid period ends. Deleting Sysana does not cancel billing.
Submit the request directly to Apple.
Visit reportaproblem.apple.com ↗, sign in with the Apple Account used for purchase, choose “Request a refund,” select the reason, and select Sysana. Apple determines eligibility and sends the decision or status under its policies and applicable law.
Use Restore Purchases first.
If an active subscription is not recognized, confirm the Mac uses the purchasing Apple Account, check the subscription in Apple settings, then choose Restore Purchases in Sysana Settings. Restarting the app or signing back into Media & Purchases may help. Contact us if StoreKit shows active access but Sysana does not.
Use the right support channel.
For an unknown charge, duplicate charge, declined refund, tax question, or payment-method issue, contact Apple Support because Apple controls the transaction. For a Sysana feature or entitlement-display problem, email us with the app version and a redacted receipt or transaction date. Never send a full card number, password, or private file.
Mandatory rights remain available.
Nothing on this page removes rights that cannot lawfully be excluded. Depending on your location, Apple, UniVanta LLC, or both may have obligations when digital content is defective, unavailable, or not as described. Use Apple’s refund process promptly and contact us for product support.
We will help identify the next step.
UNIVANTA LLC / SYSANA SUPPORThello@sysana.appWebsite: sysana.appFor privacy details about transaction verification, see the Privacy Policy.